17 points by travelyesim 2 hours ago | 8 comments
- I think that sometimes they decide certain businesses have too much fraud, and they just get out of them. It's terrible for them to do that with no notice, though.
- Many big eSIM players uses Stripe so it is weird. Also, if a fraudulent users stole some cards and started card testing then why put all responsibility on me? noting that last dispute was 7 months ago. So everything was looking good.
- I'm curious what the reason is when you find out.
- That's what they mentioned in the initial email: "We recently identified payments on your Stripe account for Travely eSIM that don't appear to have been authorised by the customer, meaning that the owner of the card or bank account didn't consent to these payments.". I do have 3DS enabled + Strict Radar rules + custom backend to auto block fraud users + manual review and refund for suspicious payments. It is weired after investing in integration with Stripe and doing everything possible to have a good account that you get blocked without a notice.
- Bad actors are relentless and never ending.
- What surprised me is that the disputes were limited to the first month where stripe support agent recommended not to refund them because they might be legitimate.. The past 7 months have been clean after I fully optimized Radar rules.
- Always have a secondary payment provider integration ready -especially when you use stripe.
But don’t worry, you are on the HN frontpage:
Count the seconds until your god level stripe support in the form of "hi this is Patrick from Stripe…" arrives!
- I really hope so.. I was already working on integrating PayPal advanced checkout for this specific scenario but not technically done yet. I even registered my LLC using Stripe Atlas thinking that would add a value..